not the perfect place
Review Submitted: March 30, 2009
Date of Stay: March 2009
We stayed in this villa for two weeks after reading the reviews we where looking forward to staying there and must say that we were not pleased with it, The bedrooms was damp the master room was so bad we had to sleep in the twin room it stunk and you could see it on the walls the villa was not very clean when we got there neither was the pool someone was sent out but after having it cleaned the water did not get worm and with in a day it was dirty again the cover needs replacing the backing is coming off and you get a lot of plastic bits in the pool There were a couple more points for example rusty towel rails bath mats look dirty We were very disappointed with the villa we have stayed at many villas in La Capellania and we have never had to comment on the cleaning before I don’t like to complain but I don’t think that we got value for money. i would not recommend this villa to my friends
Fuerteventura is nice place hire a car so you can go all round the Islands
Owner's Response: Hello, thank you for your comments,
I have taken some of your comments on board and already taken care of the problems.
I must say i think your comments are a little over the top, First of all the villa is cleaned on the day of your arrival, you know this because the cleaner was at the villa when you arrived, after she left you said you were able to gather half of a dust pan of dust and fluff of the tiled floor, our property manager is on hand and could have been informed. You commented on the pool, you say it was cleaned infront of you but dirty again the next day ? The pool is not cleaned daily but is chemically ballanced and therfore it is clean, floating bebris after use does not mean that the pool is dirty as it is free from germs.
Thank you for pointing out that the pool cover is peeling, we have instructed a replacement due to your comments. After a bad wet winter and i was made aware of some mill dew under the window area, this has now been scrubbed with bleach and re painted, i was sent a photo from my property manager before it was repaired and i assure you it was nothing to worry about, i have not had any other reports from clients of any concern apart from your own. Thank you for your comments on the toilet holder and towel holder, they will be replaced in August when i return to choose new ones, they have aged i agree. Finally the pool heating, i will comment on this again, The pool is heated to 25 to 27 degrees, it may drop a deg at cooler times but automatically comes on and works to bring it back to its set temp. I assure all of this. The problem with advertising a heated pool is that some clients are expecting to step into a Jacuzzi, To heat a pool above these sort of temperatures would not be good and breed germs. I assure you that if you stepped into an unheated pool you would jump out straight away, please clients, climb into the pool and allow your body to sync with the pool temp and you will find it very warm, not hot.
This is our first bad review and seems to be completely out of character to our other reviews. I had an e mail last night from a client which has just returned and they said they had a fab time and please relay a credit to my staff, i have asked them to place a comment on a review for all to see. Thank you, Gary
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Helpful votes: 2/6
