Easter Holidays
Review Submitted: April 23, 2009
Date of Stay: April 2009
On arrival property had not been cleaned, not well maintained, toilets kept getting blocked, rear patio doors secured by wooden stick, not very secure at all. No welcome pack, no instructions for safe operation, other instructions left all over the place, no inventory record on arrival, bbq dirty. Very poor after-care service by property management after break-in, rude and not at all helpful. Owner tried to assist, but generally we felt that once holiday finished end of story. Would not recomend to anyone.
Owner's Response: Of course we are very disappointed with this review. Despite everyone's best efforts, apparently this guest was not satisfied. We have been providing holiday homes in Florida since 2004, and not once had a bad review from a guest, nor have we had an alleged break-in prior to this report. Every effort was made to work with this guest. Please read our other reviews; you will note that every reviewer was very pleased with our 3 properties. In fact, many of our past guests return to the same property year after year. This single review most certainly does not properly represent our villas, or our services, or our care.
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Helpful votes: 6/6