Rotten service
Review Submitted: August 29, 2009
Date of Stay: July 2009
I rented this apartment for 2 weeks in July.
There was no satellite tv, no ordinary tv and no internet for the whole of my stay. The services were all disconnected before we arrived- a fact which the service provider made known several weeks before our arrival- but no serious effort was made to provide these facilities which we had contracted for - and paid for.
The local agents are unfriendly and very unhelpful and the owner didn't even bother to reply to a letter of complaint sent after our return from holiday.
I would recommend anyone who expects fair treatment and reasonable service to give this one a miss.
Owner's Response: I would like to respond to the negative review from Perth Scotland. Our client was right that the satellite tv and internet connection to the entire apartment complex (132 apartments) had been disconnected due to the business failure of the service provider. It had been disconnected approx 3 days before this client arrived. There was a notice posted in the lobby of the building informing the residence of the impending disconnection. My management agent failed to notice this ( for which I apologized to our client) and so unfortunately I was not made aware of this until I heard from the client on the day of his arrival. My agent contacted several alternative suppliers but none of them could provide a new complete service within less than three weeks. One supplier could have supplied just the internet service within a couple of days but would not have been able to supply satellite tv at all. We now have France Telecom (orange) supplying all of the services, and they have been in opperation since the 6th of August. I had been in contact with our client several time during his stay apologizing for the loss of the internet service etc. My management agent who is a very professional and friendly lady received some unnecessary verbal abuse which did not help the situation. My agent did the best she could under the circumstances. I was happy to hear from our client when speaking to him during his stay that regardless of the internet problems etc he was enjoying his holiday in Nice.
Alex.
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