Nice house but needs better upkeep
Review Submitted: August 23, 2011
Date of Stay: July 2011
We've stayed in farmhouses in rural france before so know what to expect. this is a nice, old farmhouse in a beautiful location. It could be wonderful but there were many issues, too many to list them all here - I'll cover the worst ones. When we arrived, neither of the toilets was working, the place wasn't clean (although it had obviously been vacuumed/wiped clean in parts), the washer and dryer were too dirty for my wife to even contemplate touching, with filthy socks in them and dirt and cobwebs all over the outside, the fridge was dirty with dried ketchup on the interior walls and dirty shelves, the staircase lights weren't working at all - a fairly serious issue given they are wooden, open and winding, the cooker was filthy, the water filter jug was filthy with insects and other items floating in it, the microwave was unusable, the bathroom had unfinished tiling in it with a (small) hole in the wall. Subsequently the pool filter stopped working and I had to clean the filter bag out every couple of days and we found that the dryer (the washer had been replaced) wasn't just dirty, it didn't work. Mike, the owner, did try to deal with the various issues raised as quickly as possible but our primary issue was that the place wasn't clean and simply didn't seem to be being maintained properly. We had a good holiday and, as said, the house could be great and is in a really nice location but there were so many issues with it that shouldn't have arisen it took the shine off. We definitely won't be returning.
Owner's Response: During this renters stay plumbing problems arose which were immediately dealt with and a new washing machine was installed when the old one became unserviceable. I have in place a team of people who maintain the house and pool all of whom had contact with the above renter and all of whom had varying degrees of difficulties in their dealings with him. Because of the extent and nature of the complaints I thought it best to get involved myself and had first hand experience of the difficulties with which they had to deal. While the description of the condition of the house is completely over the top with gross inaccuracies with regard to specific issues, there were I accept minor short comings in the cleaning of the house prior to arrival, a once off issue which will not re-occur. I am happy that as in previous years all of the other renters (including some year on year returnees) had an enjoyable holiday.
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