A good Vacation could have been Great
Review Submitted: October 7, 2009
Date of Stay: September 2009
A beautifull house to spend ten days in the beautiful Langeudoc with friends from Canada.
The area is fantastic and I hope to be back for more time. The restaurants excellent, the scenery fantastic and the wine fine and inexpensive.
Our house though needs a renovation or at least a complete cleaning, we found dirty beds, peeling wall paper, very dirty kitchen, all floors dirty etc.
We came from a villa in the Dordogne (Hautefort) where the owners clearly love their property, just as clearly not the case here. Many lights burnt out, dirty drapes and the laundry facility defies description, more like a tool shed that has never been cleaned. Pool are was nice but over grown.
We made the best of things and had a terrific stay in the area. By the end of the stay the bottom five stairs of the grand staircaes became mysteriously wet with no obvious cause with no answer from our emergency contact numbers. Oh well we had a good vacation but a few details by the house owner could have made it great.
Owner's Response: I am very sorry to hear that these guests didn't find our home up to scratch. I must admit I don't understand their claim to dirty beds, floors etc. I know for a fact that all beds were changed before thier arrival, and all floors washed as they are tiled (this is the case with all changeovers). There have never been previous complaints in this regard. I admit the pool was overgrown and one of the emergency numbers given was unanswered The lady's mother had just died in the UK and she had to return at short notice. (the other number was answered, we were told the response,as was an email). All old buildings of character have their quirks, the staircase is one of them and this caused the wallpaper to peel in a small area above the first few steps. Likewise the laundry area (which is completely disinfected weekly!). To say that we don't love our property is misguided at best, I expect that we, and plenty of our guests, will have many more happy times in our beautiful home.
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