Review of Apartment
Review Submitted: November 1, 2010
Date of Stay: October 2010
We stayed here for 2 weeks in October, 2010. On the whole, it was fine, but we had some concerns that the owner should address. At the last moment,the owner was not available to meet us, which lead to a great deal of confusion and anxiety on our part - we did not hear from the substitute contact until 3 hours before leaving home for the airport and after several phone calls to Italy. And then someone else met us - who apparently spoke no English (although was very pleasant). If we hadn't been on the road by then for 24 hours it wouldn't have mattered, but the website says English spoken and my Italian at that point was not up to taking in the details of how to run the various machines. There were no potholders,dishtowels or toaster in the kitchen. There were not enough pillowcases or blankets. But the worst was the bathroom - the shower leaks (badly) and is thick with mold and mildew. The toilet runs, loudly, and continuously. The small bedroom is impossible to use as such as you have to go through the larger bedroom to get to it, and it has a paper-thin wall connecting to the next apartment.Luckily there is a sofabed in the living room. We've stayed in many apartments in Italy (and Venice) and this was not one of our favorites.
Owner's Response: Dear Mr and Mrs L,
I'm so sorry that you didn't enjoy your stay at Casa Veronica. We had all the information about your flight in July, and everything was ready for you to check in. We contacted you at the end of September, but for some reason it appears you didn't receive our email.
Unfortunately I was not able to pick you up in person (which is what I usually do) so I asked a friend to help me. This is probably why you weren't given the information about extra pillows, blankets, dish towels and so on. I wish you had given me a call when you arrived, as I always like to meet our guests and explain how everything works in the apartment. I assumed this had been done and that you were happy, and regret that this wasn't the case.
Regarding the misunderstanding about the single bedroom, there is an accurate plan of the apartment on our website; it clearly shows the layout of Casa Veronica and that the second bedroom is accessible only through the other one.
Despite all the problems on this occasion, I hope you still enjoyed your stay in Venice.
Kind regards, Veronica
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