honest review
Review Submitted: August 10, 2008
Date of Stay: July 2008
Unfortunatley our rental experience was spoilt by a poorly maintained appartment!
The appartment was however well presented, in a great location and kept to an acceptable and clean standard however our stay was tarnished by the following faults?
1, air conditioning faulty only partialy works 28 degrees lowest we could get the room
2, DVD player faulty not working
3, keys to gate on pool faulty causing whole family to climb over wall to gain access to facillities
4, no gate on veranda making it unsafe for small children
even with the above faultsI would still consider renting this appartment again as long as all the issues could be resolved prior to our arrival as we really liked the location and appartment.
Owner's Response: We are pleased that our guests found the apartment well presented.
The problems with the air conditioning, DVD and key to the pool area have been resolved and we are looking into the possibility of a gate for the veranda.
We pay an in-resort representative to be on call to deal with any problems like this and it is a pity her services were not requested at the time when they would have been dealt with immediately.
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Helpful votes: 3/6