We gave the owner a list upon departure of suggestions for next year. We had a good holiday but it could have been better :
No pegs, iron or ironing board
Blankets had holes in, paid extra for ancient bedding, un-ironed
Wall covered in squashed dead mosquito corpses
Mixture of plates, some chipped, cups chipped, no wine glasses
Chipped shower tray, cracked washbasin and bidet
Disgusting shower curtain
Property described as 'budget' but desperately needs an injection of capital or complaints will flood in.Don't regard the price we paid for a studio off season to be particularly 'budget'!
We loved the area but in all honesty despite its convenient location, could not recommend the property as it is. We would not rent it again.
We pointed out to the owner the issues above,plus a few more.
|
|
Owners Response: Glad that these guests had a good holiday loved the area and find the location convenient.With my surprise at the end of their stay they gave me a long list of complaints to which,as their holiday was finished,I could just answer,being impossible at this point to satisfy their wishes.I was disappointed because if they had complained before I could have made their vacation better,as it’s important for me that my guests are satisfied.
My apts are not equipped with iron and ironing board.I’m surprised they expected to find them as it’s not specified in my advert.There is a peg for coats on the wall and some pegs in the wardrobe.
I rent bed linen and towels on request.Of course at the end of season they are not new.Every year before the new season I check linen towels blankets bedspreds and I discharge the old pieces.Anyway bed linen and towels are checked everytime as I wash them personally,and they are clean and dignified. In the apt there are 3 blankets, sorry that at the end of season 2 minuscule holes were found in one of them.
The studio is equipped for 4 people.There are plenty of plates cups glasses,but not chipped,I don’t leave broken things.Some pieces (not all) are different as the original were broken by guests.I usually don’t charge for broken glasses cups or dishes, but I can’t change the whole supplies every time someone breaks something.There are 10 glasses of 2 different kinds (5+5) and they can be used for water and wine.These guests wanted stem glasses,which I don’t supply as they are very fragile.
It would be nice to paint the walls and renew the bathroom every week.This can’t unfortunately be done in the high season when the apt is busy.It’s normal to do the main mantainance in winter. At the end of season,before the mantainace, an apt can look not perfect.
They forgot to say the apt is clean, everything works and the installations of gas water electricity are new and certified.Caring about the “lack” of wine glasses they probably didn’t note the new gas boiler,one of the best and most expensive you can find in Italy,the new air-co,the new gas heating,the new micro wave and the size of the apt+terrace,which is about twice the size of the studios you normally rent.
Probably these guests expected to find everything new,and things I’m not supposed to supply,as in their list they also denounced the lack of sat tv+Sky,internet ADSL,washing mashine+dryer, all in a budget accomodation, which costs daily per person less than a pizza.
|