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We stayed in the Piano Noble apartment recently and were very disappointed. The grounds are absolutely beautiful and maintained meticulously. Unfortunately, the home is not. It needs extensive updating in all rooms. There is no shower, only tub and hand held sprayer with no curtain. Most furniture is stained and linens are musty and well-worn. There is no TV, radio or clocks. Overall appearance is drab, worn and uninviting. Truly a shame, considering stunning location. This will be the first time using Homeaway that we have had a disappointing experience.
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Owners Response: We cannnot understand this . We feel very hurt by this review, we work extremely hard to make things nice, and we believe it simply does not correspond to the truth . For a start how can one possibly claim that five huge rooms with a total of seven windows all looking south over the Baths of Caracalla,St Peter´s and the Roman Campagna, and the city of Rome , appear "drab" or "musty"? They absolutely sparkle...unless perhaps they were left untidy - that is always drab to come back to after a tiring day´s sight seeing, but it is not our fault ! And even then !
To reply to other points raised: - there are two massive Venetian mosaic bathrooms with huge baths , taps and showers- no curtains because guests pulled them down. Anyway the baths are so large that curtains are not necessary we never had them when we lived there. Indeed I do not have them in my own house . The furniture is antique of course , belonged to our aunt and is well kept and absolutely beautiful .The upholstery in many cases is Colefax & Fowler vintage which would be the envy of the National Trust ! The linens are fine and hand ironed .I am so sorry this was not appreciated . I could not agree with the adjectives drab, and musty: perhaps well worn in some cases but brand new in others. We adore them like that ! There are indeed no radios or clocks- most people bring their own ! or TV, though a portable TV may be requested of the housekeeper. In this case it was not
I think the answer is, that this very special atmosphere of a European country house belonging to an old family, was not what these guests were looking for. I could have told them , had they enquired, that we do not purvey fitted carpets, Jamie Oliver kitchens or power showers. On the telephone they sounded very enthusiastic though I did describe the premises as I invariably do, and even mentioned that very often it was not what the American market enjoys. I regret they did not and hope their holiday was nevertheless a success (we provided among other things one of the best guides in Italy, the present editor of the Companion Guide to Rome)
Beyond that, we would like to say that apparently their children were beautifully behaved and charming . We are sorry-it appears- we will not be seeing them again
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