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Owner FAQ
Frequently asked questions for home owners
Orders and payments
How do I create an account with HomeAway Holiday-Rentals?
How do I place an order for a new advert?
How do I add additional products to my subscription?
How do I renew my advert?
How do I get an invoice for my order?
How does the Refer-a-Friend programme work?
Security
I have forgotten my password, what do I do?
I have forgotten the answers to my security questions, what do I do?
What is phishing and how do I protect myself?
What is a booking enquiry scam and how do I protect myself?
Creating and editing an advert
How do I create a new advert?
What is a multi-unit advert and how do I create one?
How do I set my location and add local area information?
How do I add a Google Map to my advert?
How do I add an advert headline and property description?
How do I upload photos onto my advert?
How do I add details about the facilities at my property?
How do I add bedroom & bathroom details to my advert?
How do I add rental rates to my advert?
How do I add further information about my property?
How do I add or change my contact details?
How do I set up SMS alerts for my booking enquiries?
International advertising
What sites are included in my subscription?
What is the difference between a basic and standard advert?
How do I login and edit my international adverts?
What are International Upgrades and how do they work?
I have a French Upgrade, what is my property number on Abritel?
How do I view my property on the international sites?
Why have changes to my descriptive text not been updated on the International sites?
Calendar
How do I add a new booking?
How do I edit an existing booking?
How do I cancel or delete a booking?
How do I update my calendar to move up the search results?
What do the different reservation statuses mean?
How do I add my availability to my Google or iCal calendar?
How do I add my calendar to my personal website?
Traveller Reviews and Guestbook comments
How does the HomeAway Holiday-Rentals reviews feature work?
How do I get reviews from past guests?
Where is the review submitted by my Guest?
How do I add an owners response to a review?
Making the most of your advert
How do I add a link to my personal website?
What can I do to get more enquiries?
Tips for making your advert search engine friendly
Tips for setting rental rates
Tips for choosing photos for your advert
Technical issues
What is a cache and how do I clear it?
What are cookies and how do I clear them?
What internet browsers are compatible with HomeAway?
Our partners
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