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Frequently asked questions for home owners
Orders and payments
How do I create an account with HomeAway Holiday-Rentals?
How do I place an order for a new advert?
How do I add additional products to my subscription?
How do I renew my advert?
How do I get an invoice for my order?
Security
I have forgotten my password, what do I do?
I have forgotten the answers to my security questions, what do I do?
What is phishing and how do I protect myself?
What is a booking enquiry scam and how do I protect myself?
What is the HomeAway Rental Guarantee?
Creating and editing an advert
How do I create a new advert?
What is a multi-unit advert and how do I create one?
How do I set my location and add local area information?
How do I add a Google Map to my advert?
How do I add an advert headline and property description?
How do I upload photos onto my advert?
How do I add details about the facilities at my property?
How do I add bedroom & bathroom details to my advert?
How do I add rental rates to my advert?
How do I add further information about my property?
How do I add or change my contact details?
How do I set up SMS alerts for my booking enquiries?
International advertising
What sites are included in my subscription?
What is the difference between a basic and standard advert?
How do I edit my international adverts?
What are International Upgrades and how do they work?
I have a French Upgrade, what is my property number on Abritel?
How do I view my property on the international sites?
Making the most of your advert
How do I add a link to my personal website?
What can I do to get more enquiries?
How do I add my availability calendar to my own website?
Is my advert search engine friendly?
Guest reviews
How does the HomeAway Holiday-Rentals reviews feature work?
How do I get reviews from past guests?
Where is the review submitted by my Guest?
How do I add an owners response?
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