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| Q: | What is the HomeAway Rental Guarantee? |
| A: |
The HomeAway Rental Guarantee is a free payment protection service for travellers to offer peace of mind when booking a property advertised on any of the HomeAway sites. The Guarantee directly addresses traveller concerns about booking online with a private owner in case the advert turns out to be fraudulent, giving them complete confidence in booking a property advertised on our sites. The Guarantee offers payment protection for up to £3300 or €4000 in the extremely unlikely event that a property turns out to be fraudulent. To qualify for the Guarantee, all the traveller has to do is simply register their trip before sending payment to the advertiser. We promote the Guarantee in all correspondence with travellers, including in the confirmation emails they receive when making an enquiry. We also recommend you provide the link in your correspondence to travellers. Click on the link for further information about the HomeAway Rental Guarantee. |