First experience rental
Review Submitted: May 6, 2009
Date of Stay: April 2009
Overall the property was very modern and convenient to our experiencing Ft. Lauderdale for the first time. My disappointment in the property was the advertising of features that were not available to us during our stay. Advertised was a jacuzzi which had been shut off from our use. Secondly the master bath whirlpool tub was disconnected so that it could not be used. I felt both were features of the advertised property to attract guest into renting. Many of the light bulbs within the facility were burned out and had not been replaced, limiting the use of light throughout the property. There was one single drinking glass within the kitchen and limited plates for preparing a meal. Sometimes it is the details that make a difference in whether a party will return to rent again. All of these items will be questioned prior to renting a second home within the Ft. Lauderdale area.
Owner's Response: We regret that Bruce had some issues during his stay at our townhouse. Most of his complaints would have been resolve right away if he bothered to call us. We received just one phone call from Bruce and it was about the pool and the wireless internet access code. We gave him the code during his call, and the pool issue was resolved the following day.
The pool jacuzzi was off but was working, and we had a sign that says to call us for instruction if our guests wanted to use the jacuzzi. Bruce never made a call about the pool jacuzzi. The tub jacuzzi we admit was not working, and we have taken it off as a feature in the general description, but it still showed in the sub-description. We missed it, but we had taken it off completely since then. We have repaired the tub jacuzzi several times but unfortunately our guests keep on breaking it so we gave up repairing it. There were 4 lights that were not working when we checked the townhouse, and 3 of them were in the dining room chandelier. We suspect that the 3 got shorted when they were turned on since they are all on one side. The other was in the upstairs hallway, which is well lit even with the one bulb not working.We have since then completely replaced all of them. Again Bruce never called us about these busted lights. It took us 5 minutes to change all the bulbs. The complaint about one drinking glass and limited plates really perflexed us, so we took an inventory of the glasses and plates and these are what we found....... 8 drinking glasses, 6 high ball glasses, 8 wine glasses, 6 dessert glasses, 3 margarita glasses,12 shot glasses, 8 regular plates, 8 salad plates and 8 soup bowls.
We also regret that we could not accommodate Bruce's request to cancel his reservation a week before his arrival when 3 of his friends backed out and he was left shouldering all the expenses. We offered to give him another week if we got another client to take over his reservation. Unfortunately, we did not get anyone. We even went to the extent of advertising it on Craigslist.
I hope his bad experience with friends does cloud his impression of Lauderdale by the Sea. We pride ourselves in providing the cleanest and best accomodation in the area, and our cleaner and manager work as a team to accomplish this goal. Our efforts were rewarded by the 5 out of 5 stars reviews we got from each and everyone that had reviewed our townhouses.
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