Poor customer service
Review Submitted: September 16, 2008
Date of Stay: August 2008
I rented this property in August 2008 and left it "in the condition in which it was received" and did not have my security deposit returned to me. As a result I will not rent through the internet again. I would not recommend this property, as the owner has treated us most unfairly.
I do not expect this review will be posted, though I feel that whoever is Webmaster of this site should be made aware of this. Sadly it has been a very, very negative experience.
Owner's Response: In response to this review.This family rented this property in Aug./08.The property was left in satisfactory condition.The one area that this renter failed to disclose is that they erected a tent on this property.The discription of the property states clearly that it sleeps 10 and that there is no tenting.The renter violated the by-laws of the town of Grand Bend and they also violated our agreement regarding occupancy.We have other cottages that would have accomodated a larger group and we would have been pleased to have rented them one of these at a higher rate.We as renters want to respect the town of Grand Bend and the other residents.Many people in Grand Bend have complained about other cottages that have many more people jammed in them than is safe and the problems that occur because of that.We will not be a part of that situation.As for this renter,they got caught and have had to pay the price for that.I would like this review to be posted and those that read it be the judge of who was treated fairly and who was decieved.
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