Always say the truth
Review Submitted: October 11, 2009
Date of Stay: May 2009
I encountered several discrepancies between what stated in the description of the studio and what I actually found:
Air conditioning: non existent
Internet access: I had to share a portable Mac with the owner
TV: poor vision quality due to bad aerial signal
Bathroom: far from being luxurious. No windows, not a single piece of furniture, no aerator
Pots and pans: intended for a large group of people. Not suitable for quick use by the maximum of two persons the apartment can accommodate
Languages spoken: the owner was supposed to speak 6 of them and not only English (now the thing has been rectified)
The most disappointing aspect is that the studio (with two tiny windows) is placed in what used to be the cellar of the house. That MUST be clearly stated on the website.
Owner's Response: We've had a lovely experience with our guests to date. It's been our pleasure to meet consistently kind and thoughtful visitors from all over the world, and we've been grateful that everyone has been appreciative of having a clean and charming apartment in our safe, convenient, and diverse neighborhood.
That said, we'd like to address the points brought up in the review to assuage any concerns and would like to assure you that we care deeply about our business and your comfort and well-being. We hope the rest of our reviews will attest to that!
AC: Our AC is a window unit put in seasonally starting in June, unless there's an early heat wave. These guests were here during a very cool early May.
Internet Access: We provide a completely private Apple computer for guests with high-speed access. We also provide wireless access for guests who prefer to use their own computer.
TV: We provide basic cable service, about 12 channels, and the picture quality is perfect. We also provide DVD movies for our guests enjoyment, including a wonderful 10-DVD documentary about the history of NYC.
Bathroom: All of our guests have been delighted with our bathroom, which is a brand new renovation with a large shower, Toto toilet, and classic pedestal sink. The bathroom is vented to the outside and there is a shelf that comfortably holds toiletries. When this particular guest requested that his wife needed a make-up table and chair in the bathroom, we accommodated them by bringing a beautiful antique side table and chair from our own home.
Pots/Pans: The kitchen is equipped with all types and sizes.
Languages Spoken: We speak English and Persian fluently, and have basic communication skills in French, Spanish, and Portuguese.
Windows: The studio is a lovely garden-level apartment with windows facing a beautiful brick-lined historic block built in 1908. The garden itself is not part of the rental, though in summer months we'll often share some of our home-grown produce with guests, including tomatoes, eggplants, and yellow peppers.
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