Beautiful House, POOL IS NOT REALLY HEATED
Review Submitted: November 19, 2009
Date of Stay: November 2009
The house was very beautiful and had lots of amenatites that really made it feel like home such as cooking tools, CD player, TV with movies and cable (boys liked to watch sports on ESPN). The BBQ was great and they had a nice binder that had information on the house and local activities.
The biggest let down was that the pool was not really heated. It is a solar heater so it only turns on if it is sunny out which kind of defeats the purpose of a heater. Had I known that, I would have chosen a house to rent in November with a hot tub.
It was also a bit confusing dealing with the rental agreement and key pick up. The site has you email the owner who has you contact a rental management company in SF. When you call them, they have no idea your communication with the owner. When I asked the rental company where I would be picking up the key they told me to contact the owner. The owner had me contact a third party who didn't even know I was comming. The third party didn't return my calls to pick up the keys at 3pm like I was promised. The rental company did call me back after I had left some questions on the third party's VM earlier in the day.
Owner's Response: I’m perplexed by negative comments left by this party. I spoke with them several times on the phone, and they had no complaints at all.
First, they informed me they would not be arriving by the check-in time of 3:00 p.m. I told them it was okay, “the house was ready for their arrival and the key will be under the mat.” I also told them that because we didn’t have a party coming in after them, I would extend their check-out time to 1:00 p.m. They thanked me for that.
Second, they called on Saturday and asked how to turn the heat up on the pool. I reminded them the pool is solar heated (stated in ad), and that during the winter months it doesn’t get very warm. They said that was okay.
They called on Sunday to inform me that one of their cars was broken down and said they would have to leave it parked at the house for the day. I said that was fine, not to worry. --Giselle
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