Costa Custodio / Platanitos holiday

Cancellations and Refunds: Once booked, your Villa has been reserved just for you. You can start dreaming right away! Playa Las Tortugas does not “double book” or “over book” accommodations. Because Playa Las Tortugas is a not a large, volume hotel operator and provides an individualized, intimate and private experience for our guests seeking to get away from it all, we have developed the following policies regarding cancellations, refunds and security deposits.

Rental Amounts: A deposit of 50% of your total estimated rental amount is required to reserve your time at one of our Villas. That deposit is due at time of making your reservation and is refundable (less a 10% processing fee if paid via credit card) up to 45 calendar days prior to your arrival date. Deposits can be paid by credit card, personal check (via personal check if the reservation is at least 45 days from the booking date), cashier’s check, money order or wire transfer. The estimated final payment of the rental amount, and the security deposit, are due 45 days prior to your arrival. The estimated final payment of the rental amount balance is not refundable. Cancellations that occur with less than 45 days notice are not refundable.

Reservation Changes: You may change your reservation dates if you make the change more than 45 days prior to the arrival date of your initial reservation, without penalty. Reservation dates cannot be changed 45 days or less from the arrival date of your initial reservation. In case of a second change of reservation dates, a fee of 15% may apply for reservation date changes.

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