Not the Best.........
Review Submitted: March 7, 2009
Date of Stay: February 2009
Just returned from Blue Water Resort.....there are many problems with the facility. They are under new management and have many kinks to get out. Owner is in Florida with onsite manager at the Resort. We stayed Fri-Thurs and finally saw the manager on Wed. after putting in several requests for repairs and needed items. Poor communication, run down facility, inaccurate descriptions of the property(on several levels), and in need of major maintenance overhaul. For example, some of our problems were: sliding doors & windows jump the tracks and didn't shut properly, screen doors are ripped & bugs were coming in, front door had a hard time locking & finally had an outside locksmith come and repair what he could, waited 4 days for a pillow case, twin beds are more in line with crib mattresses & had king bedspreads on them, very small beach & you had to bring down pool furniture if you wanted to sit there, outdoor grill is a small old fashioned grill on stand where you need charcoal and lighter fluid(facility was kind enough to provide us after I said this was not represented properly). I could go on & on, but this highlights where things are at here. This could be a beautiful facility with some TLC and proper communication between management and staff. There are several sales staff running around trying to sell time share. I would be hesitant to invest any money given our stay. Until things change, I wouldn't return. Bottom line, facility is not what is described throughout the various websites it is posted on. On a positive note, I was compensated for 2 nights of my stay for all the problems we encountered.
Owner's Response: While we not only appreciate, but encourage fair and unbiased reviews - we do not feel that the description painted by this review is accurate at all. This guest informed management on the day of arrival that she was upset, and we quickly offered to refund the guest her entire payment and book her in a neighboring 3 or 4 star hotel. The guest did not even consider leaving, and instead stayed at the resort enjoying her time. The following day, we again offered a refund to the guest which she denied. On the day of check out, the guest demanded to be full compensated for her stay - after she already enjoyed her stay, and wanted all government taxes refunded as well. Other reviews verify that the problems encountered are inaccurate, and we would love to direct you to such.
Did you find this review helpful?
Yes
No
Helpful votes: 5/9