August 2008
Review Submitted: August 21, 2008
Date of Stay: August 2008
This apartment was brand new and well equipt, however it was still on builders supply electric so therefore power cuts were daily, one day it went off for over 17 hours. i informed the key holder and the owner of this but they didnt seem to understand how this ruined our holiday. I would NOT RECOMMEND this apartment to anyone until it is on mains electric, once on mains this would be a good palce to have a family holiday.
Owner's Response: This Guest was very unlucky; there have been no other episodes of power cuts either with the owners, or any other Guest before or since. We fully understood the inconvenience to our guest of such power cuts, and in fact did everything we possibly could, from the UK, to get it sorted as quickly as possible for them; and our excellent local agent, who herself lives just 100 metres away from the apartment, in an identical one to this, did everything she possibly could to chase up and get the problem fixed. This Guest was unaware of the huge amount of time that both the agent, and ourselves, spent in constant communication with the electricity supply people to get it fixed as quickly as possible. The problem actually turned out to be a circuit breaker on one of the three supply phases to the apartment block, which kept tripping out for no apparent reason, taking out power to one-third of the apartments, of which unfortunately ours was one. Regrettably, this is the kind of event, over which we can have no possible control; power cuts can happen in any country, any time, though fortunately very rare. The fault has now been completely fixed, and there have been, in almost a year since, NO further power cuts whatsoever, whether owners or Guests are present, or not. We now have a full normal domestic contract with Iberdrola, the local electricity supplier, paying them by automatic direct debit, so there is NO possibility of any supply interruption due to any payment default by us, and, as stated above, there have in fact been NO further power outages whatsoever, the reliability being the same as any other normal Western country, that is, power outages being extremely rare. Prospective guests may therefore book this fine apartment with confidence, both that the possibility of any power cut is no more likely than they experience at home; and further, in the (very unlikely) event of anything going wrong - nothing else ever has - every possible effort and priority will be made, both by our Agent and ourselves, to put matters right for you as quickly as humanly possible. Rod & Karen.
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Helpful votes: 3/3
