guest experience:
Guest Experience:
From the personal and friendly greeting on arrival at your apartment, to the luxury toiletries, we do our utmost to ensure our guests have a happy and memorable stay:
A Personal Welcome:
Guests are warmly welcomed to their apartment, where they receive their keys and an introduction to the accommodation and area.
Personal requests - should our guests wish a bottle of chilled champagne on arrival or a bespoke hamper we are happy to discuss guests personal requirements.
Serviced Accommodation - our apartments are available as a serviced let and this can be prearranged prior to arrival. Priced on application.
Included in the Accommodation Cost:
Freshly Laundered Quality Linen Changed After a Week
Fluffy Towels
Heating, Electricity and Taxes
Travel cot and high chair upon request
Welcome Pack
Fair Trade Tea
Fair Trade Coffee
Scottish Biscuits
Luxury Scottish Toiletries
payment and deposit:
The initial deposit is non-refundable.
Cancellation with 6 weeks till check in - the deposit and 5% of the balance are retained by The Edinburgh Address.
Cancellation with 4 weeks till check in - the deposit and 10% of the balance are retained by The Edinburgh Address.
Cancellation with 2 weeks till check in - the deposit and 80% of the balance are retained by The Edinburgh Address.
Cancellation with 1 weeks till check in - the deposit and 100% of the balance are retained by The Edinburgh Address.
Terms and Conditions of Booking
Guests are asked to read and agree to the terms and conditions of booking before making their initial deposit.
The terms and conditions are available to view before payment is made online.
Arrival/Departure
Check in is after 3.30 p.m. We contact all guests before the start of their stay to arrange to meet them on arrival at their apartment.
