Renters Beware!
Review Submitted: November 14, 2008
Date of Stay: September 2008
If you are renting, make sure you get someone to see the apartment first so you will not be disappointed. The general housekeeping was very poor, grime in the oven, spider webs, the house was just not clean. We had to make a lot of fuss to get the house cleaned. And even afetr getting the cleaner to come twice it was just to a manageable level. We did not have a fridge to use for the first 5 days and with a baby and a preschooler this was not nice at all. There was no DVD player as listed in the website. The fridge, freezer and cupboards had leftovers from previous guests and it was sure that they are not cleaned when a guest leaves. I was afraid the kids will catch something from playing freely in the house and so my crawling baby did not have much freedom. The oven had at least a year of grime. I spent the first night trying to clean this out and eventually decided not to use the thing at all. I had to sterilize my baby's bottles using a pot! The only nice thing was the space even though the room was cluttered with a lot of unnecessary furniture. But with the level of housekeeping the space did not mean much. The garden? definately not tendered, children can definately not play there. For the amount of money the apartment is going for, you need to be sure of what you are getting... Due to all the inconveniences we asked for some discount from the house owner but he was ridiculous in his proposal, Spiders living in english houses was the excuse for all the cobwebs!!! We ended up not even taking the money because it was not about the money... but the standard was poor and we did not want it to happen again. I hope the house owners had a change of heart after our stay. This is just a summary, but.... staying at this apartment put a downside to our nicely planned holiday in london!
Owner's Response: Since we started just over a year ago I have had approximately 100 happy clients, some that have returned to stay with me again. We would like to reply to comments which we do not feel were justified.
This Nigerian family rented my Ground Floor apartment. Unfortunately, I did have a problem with my fridge, which I replaced with secondary fridge almost immediately and then a brand new fridge after a couple of days. The family then wanted an extortionate discount for some lost food and I tried to come to a reasonable compromise with them.
However, the head of the family was uncompromising and set about to find complaint about everything, even though unjustified, just because I would not agree to his ploy to reduce the price. I do try and keep my visitors happy and did provide extra cleaning and a brand new fridge, but nothing that I did was ever good enough, unless I gave in to his monetary demands. The family also damaged some plasterwork to my walls, but I didn't make an issue of this and returned the full deposit to them.
I am now faced with this ridiculous review which is totally factually false and has been placed in an effort to destroy my business. This man complained so much that he made life very difficult for myself, my House Managers and my other guests who were also very irritated by his continued protestations. Our motto is always that the customer is right. We were very relieved when he went, to say the least.
We really try our best to make our guests feel as comfortable as possible and care deeply that they have a relaxing happy holiday here. We go out of our way to make them feel at home and offer clean homely surroundings. It is our ambition to make people want to come back again and stay with us.
We hope that future guests will not be deterred by these unfavourable comments. This is one malicious review compared to a hundred satisfied and happy guests.
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Helpful votes: 15/17
