Puerto del Carmen holiday apartment

when booking the ONE bedroomed apartment at Costa Luz we asked if the sun shone on the balcony for most of the day and told yes. This is not true the sun hits the edge of the balcony in the morning only and not even enough to sit out in and enjoy. This leads to the location of the apartment, it is directly facing the main pathway out of the complex and being on the ground floor it is not very private at all. The winds blow debris onto the balcony constantly. The apartment itself is dated, dark and the bathroom faces onto the main pathway therefore when in the shower you are CLEARLY visable to anyone using the path! There is no blind or any form of window covering. As a group of females this was not at all suitable and very intimidating. We had been told verbally that a dvd would be in the flat .. no, these are in deluxe apartments only! In fact the staff told us just to buy one locally as they dont cost that much!! The WEB site was misleading as it clearly read a dvd would be in the apartment. The staff were indifferent towards our concerns and that extends to our written complaint on return. The complex itself is beautiful and very relaxing but pay the extra for the deluxe apartments (not much more) its worth it, wish we had!! We made do with what we had and overall had a nice time albeit not in a nice apartment. (Oh forgot to add the cooker was broken, the power points were few and the patio furniture was ancient) Happy days!