las americas
Review Submitted: November 13, 2008
Date of Stay: October 2008
apartment was right on the main road making it impossible to open the windows because of the noise and the dirt that was blown in. The apartment wasnt very clean and wardrobes smelled of damp it also advertised a tv but there was no aerial so couldnt watch anything except dvds.Hot water was very limited and no service provided (no linen or towel change all week) The complex was a bit rundown too, no facilities apart from a dirty pool
Owner's Response: I have had no other complaints about the cleaness of the apartment.
We did however have a problem the previous week when one of our guest had over run the bath causing a leak which may have caused the waldrobes to smell of damp, this matter has been rectified and also the hot water boiler has been replaced as there was a fault with it.
The apartment is advertised as self catering and therefore we do not provide linen changes unless the guest request so as this would be chargeable. The apartment does have a washing machine so linen can be cleaned as required by the guests.
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Helpful votes: 3/4