Never again
Review Submitted: August 24, 2009
Date of Stay: July 2009
We booked this "Luxury Beachfront Villa" for 10 days in July 2009, but we left this house after 2 1/2 hours after arriving because we were horrified about the condition of this house. The view from the house over Phang Nga Bay ist really wonderful. Also the living-room and the main-bedroom (very big) are very nice and could be wonderful, if they would be clean. The both other bed-rooms are very small and very simply furnished - just to use for sleep. All 3 "luxury" bathrooms are less than standard, very old, worn and unkempt. The whole Villa gives the impression to us, that it has not been cleaned since a long time. The same cruel situation we found outside of the house: The "wonderful tropical garden" was a wilderness, the whirlpool was not to use because it was full of brackish water und marsh plants. The spotlights were broken and defekt. The area directly beside the whirlpool (there is one big bed for relaxing) looks as a storeroom. The ground was very dirty and there were buckets, bowles and tubes - not appropriate to relax. A beach we've also not seen - just stones and water (at this time was flood-time, so we don't know what will be there when it's low-tide). The staff which was locally looked very unkempt and didn't understand just a little bit English words. All in all is to say, that this Villa is in the most important things which we have expected on the basis of the description not so in reality. This Villa could be offered just as a "Beachfront House" but really not as a "Luxory Beachfront Villa". We have not seen any luxury.
The offering of this villa is totaly wrong and conveys a very different impression. The reality looks quite different from the photos and the description on the website and if we would know all before - we would have never booked this property.
Owner's Response: An internet search of Phuket weather blogspots will reveal that in mid July, for a few days prior to the reviewer's arrival, Phuket was hit by exceptionally stormy weather causing considerable damage including the sinking of a local ferry. Our villa, which is very exposed and open-planned, was not excluded from the effects of the storms. In addition our housekeeping and maintenance function was diminished as a result of staff sickness and the inexperience of replacement staff.
The guests arrived an hour earlier than our earliest check-in time and, it is true that the presentation of the villa was far from at its best upon their arrival. We would have taken great pains to compensate for this by ensuring that the guests had not only a good, but a great, stay and would have permitted the guests to stay at no charge whilst the cleanup was in progress had we been given that opportunity. However the lead guest elected to leave and did not communicate with us about it until 3 weeks later when he made exagerrated complaints and, even before we had an opportunity to respond, made extortive threats to damage our reputation on the internet.
We have had over 50 groups of guests stay and have never had such a negative review.
We regret that the guests experienced disappointment on their arrival instead of the usual "wow" factor and have taken immediate steps to ensure that everything is shipshape again and up to our usual standards for the future.
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marks the location of the property in Thailand
