Property 82112 needs improvement
rosb
Markham, Ontario, Canada
Review Submitted: November 13, 2008
Date of Stay: July 2008
Was not impressed with cleanliness of house, there were animal hairs on the bottom of furniture and we had a child with us who has asthma and is allergic to cats and dogs. Spider webs in upstairs hall had been there for a while as they were black with dirt. Mattresses left a lot to be desired - very uncomfortable. Directions to property needs to be improved. The entrance door is actually on another street. You cannot get to the seafront from the front (?) door, there is a solid brick wall at the end of the garden, so you have to walk from the back (?) door all the way around the row of houses, to get to the seafront.
Owner's Response: I was very distressed to read the above review about our house, not least of all because we have many repeat customers who come back regularly and nobody has ever commented along these lines. I consider our cleaner to be very good. Sometimes it is not possible, however, to get around to a thorough spring clean between lets, given that the house is used so regularly, but certainly her standard of cleaning is very good. As for the dog hairs, we do sometimes take pets and, as with anywhere which is pet welcoming, evidence of them may be found as anybody with a pet will know that it is never possible to eradicate all traces of them. Had we been asked about this, or been told that there was an allergic child with these clients, we would have advised that maybe they should consider another property. Regarding the front wall, that is there precisely to ensure safety of children and animals, who might otherwise run out of a gate into the busy seafront road. The walk from the door of the house to the beach cannot be more than 75 yards. Nobody has ever commented on the lack of a gate before. We are sorry if this client was disappointed, but I can assure you that we have many satisfied customers who return to us year after year, and we have been letting the house for over ten years now.
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Helpful votes: 14/14
