Great Views, Great Apartment - but..........
Review Submitted: June 20, 2009
Date of Stay: June 2009
We'd endorse the things that the other reviewers say - its a brilliant apartment, in a great location, and an excellent pool - and very peaceful.
There are plenty of kitchen appliances, but we felt that a couple of real basics were lacking, e.g. kitchen knives for chopping and preparing food - there wasn't so much as a bread knife!
The bedding was particularly scanty. For our double bed we had
2 pillows,
2 pillowcases (which were too small to fit over the pillows - so uncomfortable as well as unhygenic),
1 undersheet,
1 one quilt cover.
And that was it - no quilt or blanket was provided! While most nights during our stay were warm, we had a couple which weren't, and an extra cover was sorely missed.
There was no 'welcome pack' in the apartment, giving information about the apartment, its locality, emergency numbers, etc. We were 3 days into our holiday before we found where to take rubbish - we wrongly assumed that there must be somewhere provided on the complex. Things like this are not important once you know, but become fairly major when you don't!
On the positive side, theres no doubt that the few things needed to bring this apartment up to standard could be provided at very minimal cost. I hope this happens - its a great place, that just lacks the basic comfort factor.
Sky users at home might like to know that although you can view some sky channels at the apartment, the owner does not actually subscribe to Sky. But if you do, I'm given to understand that you could take your own card from home and use it at the apartment if you wished to - not a bad option to have on a stormy night.
Owner's Response: I have just returned from our apartment and surveyed in person the points you have raised.I have delayed my response for this reason.
It would seem that the bread knife had 'gone missing' which I supose is one of the hazards of letting and had not been spotted by our managers so is now replaced.... "not so much as a bread knife" may sound like there is no equipment in the kitchen which is obviously not the case as you will see from other coments. I looked carefully to see if there was anythng else I could add and in all honesty we cooked fresh food on 3 nights and I had everything I needed!! so think your comment here is a bit harsh and probably due to the missing bread knife so sorry about that.,
We do only provide one pillow per head and have never had complaints before....there were 2 more pillows on the single beds you weren't using so maybe you could have used those?
During the summer months we leave 7 tog quilts on the top shelf in our wardrobes and I am assured they were there (there is nowhere else to store them) during your stay as they always are...if you were cold then you just put them inside the the quilt cover, and if you are hot take them off again. Spanish pillows are slightly bigger than uk ones so if the wrong pillow cases were put on then again sorry but my cleaning ladies are aware of this so not sure how this could have hapened, they tell me they only have the 3 sets that I provide for them so bit of a mystery on that one. One under sheet???? not sure about the problem with that!
Your keys come in a pre printed envelope with 2 numbers on, one mobile and one office number...the mobile number is for out of hours. Many private rentals do not offer a 24hr help line and we are very proud to do this for you and it is at some expense to ourselves but gives us peace of mind and hopefully no phone calls to the uk in the middle of the night! As you introduced yourselves to our managers in their offices it is a shame that you didn't mention the little problems as they will bend over backwards to help.
Lastly if people wish to bring their own sky cards then that is up to them but I am not allowed to reccomend that. There are aprox 20 Eng speaking channels inc channel 5 and sky news through our dish but if you put your own card in you may get more.
I thank you for your feedback, and hope that the niggles didn't spoil your time at our beautiful home in the sun.
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Helpful votes: 2/2
marks the location of the property in Altea area
