Anon July 2008
Review Submitted: July 15, 2008
Date of Stay: July 2008
We holidayed in July, one of the hottest months and were reliant on air conditioning as we have 2 young children. There is only air conditioning in the living room of the property, not anywhere else and it was unbearably hot inside the villa. The property description is quite specific in stating "fully serviced by air conditioning and central heating to every room". This is most definitely not the case and had we known the truth, we would not have rented this villa. I feel we have been mislead. The villa was in a good location however it was poorly equipped, especially in the kitchen, with very few utensils.
Owner's Response: In response to receiving 1 out of 5 as a rating purely on the basis of not having air con in rooms is very harsh for a 5 star resort it seems a shame that this person could not find anything positive to say about the villa, the garden the pool, the full sky tv package, the decor or even the resort as a whole.
Pesonally i take it with a pinch of salt as this the first complaint we have ever received about the property, also this customer asked for a discount before the rental, then sent the security deposit cheque £100 short and whilst on the holiday asked for a discount because we did not have a wok. We said NO and then received this review.
It is a shame but in life you cant always please everyone.
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