Not terribly communicative...
Review Submitted: January 7, 2009
Date of Stay: December 2008
Was helpful at the beginning, fixing the sound on the tv and turning up the heat. But went incommunicado after picking up the rent, not bothering to answer simple emailed questions such as how to access the promised washer/dryer, or more importantly, when I should expect to receive my security deposit refund. (Did get the refund 12 days later.)
Place was noisier than expected -- lots of rules about keeping the noise level down on our end, but we could hear the downstairs television. Pack earplugs.
Neighborhood itself was fine and minimal road noise.
Owner's Response: We are genuinely surprised and can't believe this is the same Eilleen who came to visit us! This is our very first complaint we have had in the past 9 months and 42 reservations -- virtually everyone before Eilleen has expressed how much they have thoroughly enjoyed their stay and the friendliness, peace and quiet that's provided here. We enjoyed having Eilleen here but we were never communicated with by phone during her stay -- if we had been we would never have been "incommunicado" at all! If she texted us on the computer, we certainly did not receive any such messages. We take pride it attending to our guests for whatever concerns or questions they may have, and we certainly have had many wonderfully positive guest book comments to attest to this, which we're happy to show. Also, on the particular week Eilleen's party was here, I was out of town part of the time on an emergency, as I had to put my ailing dad in a hospice as well as making arrangements for visits from our family coming in from around the country . I showed Eilleen the direct phone and email contacts for a dear friend who lives nearby who can be called up to help with any questions or emergencies in the apartment if I am away, but alas our friend was never contacted by Eilleen's party during her stay with any of these concerns. As for the noise she mentions, this too is a first from any of our guests and she certainly never mentioned this to us. We are terribly sorry if Eileen wished we could have been more communicative and give enough attention to her, which we can certainly provide, but again we are perplexed she did not communicate her concerns to anyone while she was visiting our very friendly, well-regarded and lovely place. Come back for free night on us, Eilleen!
Did you find this review helpful?
Yes
No
Helpful votes: 3/5
