Disappointing
Review Submitted: February 15, 2009
Date of Stay: February 2009
The villa is great and the information is accurate. However our 3 night stay was marred by a couple of issues which we felt were not dealt with satisfactorily by the manager or the owner. The villa was not clean and there were plumbing problems which we reported after our first night. The manager insisted the villa had been cleaned properly therefore infering we were wrong to complain - perhaps the villa had been cleaned after the prevous occupants some time ago, but every surface was definitely coated in thick black dust! We were also criticised for not raising the issues sooner, so our advice to future visitors is to immediately check things work like the plumbing eg shower head blocked, shower drains blocked, leaking toilet pipe, leaking kitchen sink and a sink tap which was not fixed to the sink!!! Everything got sorted by the end of the second day and we managed to negotiate a small discount with the owner. However this did not reflect the inconvenience of having to make several calls to the manager and then emails to the owner to persuade them that the issues really were a problem and the customer was right to raise them...
Owner's Response: Our villas are cleaned regularly when not being used and the day before a customer arrives by our full time cleaning staff. Our Manager checks the house thoroughly after the cleaning and she also meets and greets our guests to show them around. We have not had any previous complaints about cleanliness (in 5 years) and as can be seen from our feedback, many satisfied customers with a large number of repeat customers in recent years.
Taps, showers, toilets, etc. are all used and checked by the cleaners before a customer arrival. If something happens during your stay, our staff will address it immediately. In the case mentioned, my staff went to the house on several occasions, initially to collect payment, and was told to come back later or the next day.
As the owner of one house, I stay with my family and children regularly and can therefore guarantee that these houses are fabulous holiday homes and great value for money.
Did you find this review helpful?
Yes
No
Helpful votes: 2/2