Disappointing
Review Submitted: March 21, 2009
Date of Stay: March 2009
LOCATION
Please be aware that this property is up a mountain - not mentioned anywhere in the descriptions! We were expecting to be staying in a village between Cristianos & Las Americas but you are actually between 2 villages way, way above the holiday areas. With no car we faced a long, winding bus journey up & down the mountain each day taking approximately 20-40 minutes, depending on number of pick-ups, certainly NOT the 10 minute drive suggested. Valle San Lorenzo (a 30 minute stroll away) is a lovely Spanish village but there is not enough there to keep a family happy for 2 weeks! Also, the weather up the mountain is often cloudy when there is sunshine down below.
THE VILLA
Again, disappointed. The villa is spacious & could be lovely but lacks the "wow" factor & a little TLC would not go amiss! The villa suffers from terrible damp which can be seen on several walls but particularly in the ensuite bathroom where the ceiling is falling, bit by bit, into the "jacuzzi"! The dressing room is also unusable for the same reason; I had to WASH 2 coats which had been hung in there overnight as they smelled so musty & our clothes had to be repacked into our suitcases where they remained for the rest of the holiday. The jacuzzi itself does not work (although an electrician DID come to look at it while we were there but it needs new pumps), my husband got an electric shock when emptying the washing machine (we mentioned it to the electrician but, apparently, appliances do not have to be earthed in spain) AND from the lights above the bathroom mirror. Paintwork in the twin bedroom has been dabbed to cover dirty marks & seat pads for the garden furniture need replacing; all little things but, as I say, a lack of TLC. Finally, a good clean would not go amiss; we arrived to the main shower cubicle not having been cleaned & so it remained throughout our stay, even when the maid "cleaned" mid-stay, & the loo could do with some limescale remover.
CUSTOMER SERVICE
This holiday was booked to accommodate our newborn grandchild who, sadly, passed away. Imagine our horror, having previously notified the owner, when we arrived to find a cot waiting in the master bedroom. Our daughter & son-in-law were distraught. What a great start to our much-needed holiday! I was told by email that the maid must have been working from the original list but that is simply not good enough when something like this has happened.
SIGHTSEEING
monkey park, jungle park, whale watching brill
Owner's Response: I'm sorry to hear you did not enjoy your stay but it would seem you did not absorb what you read in my advert where I state my villa is situated between two villages and that it is a 10 minute car journey down to Los Cristanos. The villa is situated in the foothills and not up a mountain as you describe. I also clearly state that a car is recommended. Of course the journey would take longer by bus because they are there to serve commuinities and villages and therefore are not direct routes, but it is not a winding mountain road.
Despite my recommendation that a car is needed, many people have enjoyed the quiet position of the villa and the short, mostly flat, walk into the village of Valle San Lorenzo which is only half a mile away.
If there was any flaking of paintwork you only had to call Janet who looks after the villa for me. She would have sorted out any maintainace problems - that is what she is there for.
With regard to the dressing room, if you kept the small ventilation window shut, along with the solid door it might well have smelt a bit musty through lack of air.
Regarding the weather. Sometimes it can also be sunny at the villa and cloudy at the resort. Usually it is sunny - but the weather is totally out of my control.
Only a few months ago the villa had new sofas, curtains, rug and coffee table as well as general maintenance being carried out so your claim of it needing TLC is without foundation. We use the villa ourselves every few months to check up on things and deal with anything that needs seeing to.
I do aplogise for the cot situation but it would seem there was some confusion with the cleaner who is normally very reliable.
The villa is for guests who want to get away from the usual resort stay, and again, this is stated in my advert.
We visit the villa every few months ourselves to make sure everything is as it should be. Janet looks after the villa for me while I am away and she is only a phone call away if guests have any maintainance problems during their holiday.
It is interesting to note that the people who stayed there prior to you, have sent me a lovely thank you card saying how 'wonderful' everything was for them and that they wish to book again.
* Since this review I have visited the villa myself and made sure any issues were resolved including painting the twin bedroom etc. The villa was certainly neither damp or musty and we had a lovely time in the sun.
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