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Review Submitted: March 10, 2009
Date of Stay: February 2009
I rented this home for eight days. Day 1-8 the AC was not working and could not be fixed. Day 2 and still no pool heat that we pre-paid extra to have. Day 3 the grill we paid an extra $40. for was filthy and only lit on one side. Day 4 the shower on the first level broke completely and took two days to fix. Over all the villa was dirty and not well kept...broken windows and screens, dirty pool and patio, not enough cooking equipment, no toilet paper or garbage bags which are basic supplies that I have had at every other villa I have stayed in over the years. Plus there were only two TV's when four were advertised. I have rented villa's every year for the past five and this by far was the worst experience I have ever had. Actually the only negative experience I have had to date. After five days the management company offered to move my family. We declined because it would have made the situation worse to move all four of the children to another villa for three days and by then the weather had cooled off and there was no need for AC. I am sure that is why the offer was made to begin with. We never even received a simple apology by the management company for the conditions we experienced. I think that would have made some difference. We were made to feel as though they could have cared less if we ever returned. They had their money and we had no recourse. The only consolation was the resort staff were fabulous people. Very helpful with directions and restaurant advice. The resort pool and tikki bar were also up to standard. A word of advice to anyone looking to rent this particular villa...Don't waste your money. There are many nicer Villa's in Kissimmee in the same price range.
Owner's Response: Response
This villa is very popular with repeated guests all around the world and we have never had a complaint that is not immediatly taken care of.
Immediately after finding out that there was an issue with the AC,the guests were offered to be relocated but declined.
We are not responsible for grills and other equipment rented from outside sources
We take great pride in the cleanliness of the villa and it is always inspected by a senior personnel of the management team before the guest arrive.
Situated on the Lake across from the clubhouse, makes this villa the perfect setting for your family vacation.
This is a fabulous resort and we take great pride to make sure all our guests are comfortable and their stay most enjoyable.
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