Reviews of Property: Waterfront Home, Indoor Hot Tub, Beach Relaxation

Owner's Response: Although the renter indicates that the A/C went out on Saturday, I did not learn of this until Sunday evening, and I had the repair crew out by Monday morning. I was not notified that it quit again (unfortunately, I had to have the entire system replaced and it gave no warning until the initial failure that weekend) until more than 24 hours after that occurred. This was an unforeseeable event and I took immediate corrective action as best as humanly possible. The house has panoramic windows on both levels that open in all rooms and also has three ceiling fans on each floor so there were other cooling options when the A/C quit. I might add that they never told me about the previous renter not doing the laundry until they were leaving at the end of the stay. Had they told me, I could have arranged for the cleaning company to do it while they were there. The cleaning company arrived during the scheduled 10am-3pm window ... I believe these renters arrived early and that is why they got there before the cleaning company.

I did recognize the inconvenience of the reported problems, and offered a significant refund (which I have already paid) but they also wanted more than 20 percent off the following year, which I could not afford to do given that 2010 is already mostly rented for the summer. I am sorry that they did not enjoy their stay as much as possible, but we have been renting for 9 years and never had any equipment system failure occur before. I assure all potential renters that the house now has brand-new air conditioning in place and this issue should not arise again.

Owner's Response: This review is nearly 2 years after their stay and no concerns were expressed at the time concerning the cleanliness of the house. We have a professional cleaning company that cleans between renters and has always done a good job. The rugs are also shampooed multiple times per year to avoid any potential "pet problems" and there is a spot shampooer available in the house in case renters' pets have an accident. We also wash the furniture slip covers as appropriate to keep the house looking good. Back in early 2007, during the off-season, I do recall a complaint about the hot tub not heating adequately or quickly enough, and it may have been this renter. We did have the service people look at it but it was not defective. It does take longer to heat off coming from totally cold (in the off-season) when the house is colder, than in the summer when it is used pretty continuously by renters. It is a large tub and so takes a while to get to maximum heat but it is functioning fine without complaints throughout 2008. The water is also changed out regularly, chemicals checked, tub cleaned etc. I am perplexed as to why this renter chose not to raise the issues during his stay but waited nearly 2 years to write a bad review. I ask that this not be given any significant weight due to the delay and subjective nature of his complaints. We have gotten many favorable reviews and most of our renters are "repeaters" for 2009. Thank you.