Beachfront Condo
Review Submitted: May 6, 2009
Date of Stay: April 2009
This condo was great as it was really right on the beach....however, it was in the heart of a disco/hard rock/nightclub circuit which started loud music in early afternoon and continued until 5 a.m. each morning! Even with doors closed at night, you could hear the base booming....
If you want peace and quiet, this is not the place for you.
Also, if you're not a cat lover, beware...owner feeds a stray feline twice a day and she's always at your patio door seeking attention, food and entry to the condo.
Other than that, great view, walking distance to town, great resturants, shopping, and the ferry to Cozumel.
Property was clean and nice upon arrival, however maid service was never provided during our 6 day visit. We were under the impression that housekeeping would come in a couple of times during the week of our stay.
We also liked the 24 hour security posted on site...especially in light of the nightclubs and all night partying.
Owner's Response: What bothers me most about this review is that it seems like this guest feels misled. That couldn't be farther from the my intent. I email an orientation packet to all guests before their travel addressing all these issues.
The location of the condo is indeed in the heart of Playa, which has a thriving nightlife. Most guests are return visitors to Playa and realize this. Even guests who are families with small kids have shared my opinion that the bedrooms are insulated enough that normal sleep is not affected. I think perhaps this group of retirees just didn't have accurate expectations, and I hope all future guests now will as a result of this informative review/response.
My AquazulPlaya website has a photo gallery with 12 or so patio photos. There are at least 4 photos showing "Moto" the beloved cat. I refer all inquiries to this site as there are more photos than on HomeAway. This cat covers and area over a half-mile on the beach and will not hang around if you don't feed it or give it attention. My welcome materials clearly states that you don't have to worry about feeding Moto, as he will definitely not starve because there are so many people feeding him. However, most guests find this adorable and friendly cat a welcome visitor.
I was in Playa during this stay and was available to this guest, but was never asked about additional housekeeping visits. The HomeAway listing clearly states under "Onsite Services" as "Housekeeping-Optional". There also is in condo contact info for the onsite management company to schedule housekeepers. Professional, uniformed cleaning and maintenance crews are available, but they must be requested.
I am glad the 24-hour security provided comfort, but I must say that this is really just to patrol the parking spaces and beach chairs as Playa is not a place where there is a concern for personal safety. It is just not the environment for out of control party people or where other strangers might put tourists at risk.
I am concerned this guest feels cheated, and that is not at all the impression I want to leave on anyone that stays with me. A trip back to Playa doesn't sound like a great offer, as this area is probably not for her. Thus, I am offering her a free 4 night visit to my Watershed Cabins in the Great Smoky Mountains of North Carolina. I hope this reflects my desire to go out of the way to make all my customers feel satisfied.
Tim - owner of AquazulPlaya Condo Rentals
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