Kruitenberg
Review Submitted: November 19, 2008
Date of Stay: September 2008
We were extremely disappointed in our stay at this property. In particular, the bedding and beds were of a completely unacceptable standard. They did not comply with the basis standard of cleanliness which you would expect as a very minimum requirement.
Before we left this property, we cleaned every room and stripped the beds and left the place spotless and tidy. We were astounded to find that a charge for additional cleaning was made and deducted from our deposit monies.
We are regular visitors to Brugge and consider that the price charged for this property did not represent value for money.
We will never return and would not recommend this property to anyone.
Owner's Response: We have to admit we made an error (I made actualy), customer was refunded later.
The remark about the beds and the linnen is not fair . The beds are solid beds, that can be moved easy to make single or kingsize bed. The linnen is always fresh and comes directly from the laundry, so they are undoubltly clean! I put the linnen on the beds, and inspection is done, so there is no doubt! As we always try to improve our services, we try to learn from the remarks. So we installed a secured procedure to avoid the administrative error we made. So at the end the review helped us to improve! Thanks,
Eric
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