Madrid Apartment
Review Submitted: May 20, 2009
Date of Stay: May 2009
The apartment was very nice and well appointed. We had trouble with the lock getting into the apartment several times-spending up to 10 minutes trying to get the door to open. There was an apartment overhead and the tenant did not come in until after 2 PM and as late as 4PM and was quite noisey. There is a small courtyard adjacent to the apartment and the locals congregated there to talk (loadly), play bongo drums, etc. until well after midnight. on the plus side, we found the location to be very convienent to the metro and several downtown sightseeing areas. It was equiped with wireless internet and we were able to use e-mail and our majicjack phone that allowed us to call home for free. If you stay, I suggest trying to get the upper top floor.
Ken & Patricia
5/20/09
Owner's Response: We are glad you were happy at the apartment.
If you have a problem such as the lock, you should notify inmediatly so we can send someone to fix it. We provide you a contact mobile phone for all the problems that should be reported inmediatly to keep up our standards. This mobile number is displayed on your booking sheet, the apartment door, and the apartment booklet of information. If the lock is stucked, it sounds more reasonable to fix it rather than complaining afterwards. This way you would also be helpful as it won't affect future tenants.
As regards the noise, it can be a bit noisy, particularly on weekends, but that's the price you pay in Madrid to be central, all the Sol-central area is very alive, even though we think is one of the charms in Madrid, where a traffic jam can be worst at 2am than during the day.
Also, we would appreciate that if you book for 2 people, a couple,don't use the sofabed without permission, as we don't provide sheets if you don't book it. We should have discounted that from the deposit, as at least you should have asked for sheets if you wanted to use separated beds. it is very clear on our website the differet prices when using only bed or bed+sofabed.
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