Bad Management But Nice Apartment.
Review Submitted: July 15, 2009
Date of Stay: June 2009
I would not book here again. Dealing with the owners is just too stressful. We arrived outside the apartment building at 1:30pm as agreed but no-one was there. We tried calling all three of the owners' telephone address and emailed them but no response. Further, the building is not very secure, as the front door sometimes does not lock and we saw people wander in and out of the building during our stay (indeed, we entered the building even though no-one let us in). When we finally got in contact with the owner's daughter, we were told one of the owners was overseas and their mobile wasn't working, while the other owner (who was meant to let us in) had gone to the movies and would be back soon, so we should "keep an eye out for her if we saw her on the street"?!. Two hours later (presumably after the movie), the owner called and reprimanded us for wanting to check in at 1:30pm (which we had agreed at booking), instead of the "standard" time of 4pm. We finally got into the apartment just before 5pm and the owner said she needed to come back and drop off a few more things (e.g. dishwashing liquid etc) and also that we could use the bicycles in the hallway and she woudl come back to let us know the combination of the bike lock. We never heard from or saw her again.
The apartment is like an oven in the summer. Because the apartment has no fan or air-conditioner, you will be roasting hot during the day and swelltering and sweating in the bed at night (note - the bed is a foam mattress and the sheets are not cotton, so will make you hotter than normal). Also, the building opposite you are offices, so during the day you will be faced with office workers staring at you while you sit sweating in the lounge. If you close the curtains, you won't get any breeze.
Finally, the bedroom faces a rear deck, which is always full of pidgeons and their droppings (don't even look or you will feel sick). Sleeping is almost impossible, as the pidgeons will constantly be flying, flapping and grunting/crowing all day and all night.
However, the apartment is nice and well furnished (if you are booking here, I hope you like Ikea...) and is clean. Location is great. However, overall, I would tell people not to book here as it's just too chaotic and stressful dealing with the owners and definitely not during the summer (unless you like staying in a sauna).
I'm sure the other reviewers had a good time. However, for me, I wish I had booked elsewhere.
Owner's Response: We work very hard to make our guests feel as welcome and comfortable as possible as can be seen from the overwhelmingly positive reviews and repeat business we have and we are sorry that on this occassion we could not satisfy all of this guest's expectations.
Carcassonne can be very warm in the summer and it is only to be expected that on occassion the apartment can also get warm and there are now fans for the bedroom and sitting room.
The comments on furniture are not true. The bed actually has a brand new and very good quality mattress. All linen is cotton and most of the furniture is antique except for the upholstered furniture which has to conform to certain regulations.
All towns have bird life including Carcassonne not least, and we are sorry but we cant legislate where a bird might roost.
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Helpful votes: 4/5