Have been to better
Review Submitted: August 21, 2009
Date of Stay: August 2009
The apartment itself is lovely. Spacious, contemporary and very new. The area is quiet and close to a lovely beach and the marina, shops etc....that's the good part.
While staying at the apartment the airconditioning broke down after two days. We informed the manager who was very nice and he said he would try and get someone out the next day to fix it. It took one week for the aircon to be fixed and we were at that point leaving in 2 days. During that time we had one fan which we had to leave in the babies room as it was so warm.
We also paid 80 euros for cleaning of the apartment but in the 12 days that we were there the apartment was never cleaned and the sheets or towels were never changed even though it stated that they would be in the welcome note that was in the apartment. I ended up washing the towels and the sheets myself and cleaned the apartment on a daily basis. When I returned home I emailed the owner for a refund of the cleaning charge and I am still waiting for a response.
We have stayed in many private villas and apartment and this one certainly wasnt cheap and I have to stay we have stayed in much better for much less. Overall a bit of a disappointment.
Owner's Response: In the reveiwers own words,
"The apartment itself is lovely. Spacious, contemporary and very new. The area is quiet and close to a lovely beach and the marina, shops etc..."
In regards to the A/C unfortuently technical problems do occur from time to time and on this occassion the fault took 4 days to repair. In this time fans were made available by the property manager who is on site until the repair was completed. In regards to the cleaning charge this is for when clients leave the property so the property is then ready for the next occupants. If the clients required further linen or towels then they only had to ask the manager and these would have been supplied. I have spoken to the manager who informs me that the reviewer was very nice and at no time made a compliant while there. Wine and chocolates were given to the reviewer for any inconvience, together with a DVD player, cot and high chair at no extra cost for there stay. The apartment is advertised as self catering but if clients wish to have cleaning done while there this can be arranged at an extra cost. It seems that on this occassion the reviewers only compliant was not with the apartment or area but with the change of towels and linen which they only had to ask for.
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