A Huge Disappointment
Review Submitted: July 23, 2009
Date of Stay: July 2009
We stayed in the villa in mid-July and were immediately disappointed on finding our ’luxury’ accommodation. Bags of rubbish and building materials filled the driveway, meaning that our rental car had to be parked on the dirt track outside the villa. These remained for the duration of our stay.
The promised ‘meet and greet’ at the villa did not happen. This customer’s welcome was a key in the door and a bucket and mop on the doorstep. No-one representing the owner came to see us throughout our week’s stay, nor did anyone come to clean the villa; only the pool.
Further inspection of the property revealed that there was no air-conditioning, only ceiling fans in the two bedrooms- nothing downstairs meaning that the living area became unbearably hot. Certainly not a luxury experience!
At the swimming pool we found only two sun-loungers (and a broken garden chair) with very dirty cushions on them. The practice seemed to be that these were kept out all day and night as there was no where for them to be stored indoors. The parasol, a very prominent feature in the photographs, was eventually located in a storage area below the pool, broken and unusable, together with, amongst other things, an old washing machine and a broken satellite TV dish. Needless to say we did not have these facilities in the villa itself.
The complete privacy promised in the villa’s description was also lacking. The villa is overlooked by another house, still under construction, with the large group of workmen who appeared daily from early morning to late afternoon, able to watch our every move in the pool and garden. We were also surprised to find that this detached property was in fact above an apartment also rented out by the owner, with access to this via the villa’s driveway.
While we would recommend this area for those looking for an enjoyable experience of Rhodes, we simply have nothing positive to say about this accommodation and would not recommend it to anyone.
Owner's Response: Thank you to the visitors that wrote this review and also for the fire that happened in the property, it destroyed a fire blanket, this was then hidden , also a candle holder, glasses and candles which had been lit under a hand made flower and vase decoration, this also set on fire the toilet mat whilst trying to put the fire out, plus the table it was all stood on, the curtains had to be sent to the dry cleaners and the walls repainted before any other visitors arrived.
This must be the reason as to why the cleaner could not gain access. The guests were delayed by some hours and the lady who attends the property had to leave to welcome other guests leaving the key in the door which is standard practise in Greece, she returned on the next cleaning day but could not gain access as the door was locked.
Sunloungers are supplied in the propperty dependant upon the number of guests ie, 2 guests equate to two loungers, four guests 4 loungers
We do have two private storerooms on the propertyfor staff use only as the villa does sleep 8 these are used for the storage of garden furniture, extra bedding, cleaning materials, tools etc
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Helpful votes: 4/4