still waiting
Review Submitted: September 18, 2008
Date of Stay: April 2008
i am sorry to have to write this review as i feel i have no option. we did have a wonderful vacation. we rented this property in april 2008 when we arrived very late the pool was not heated which was paid for. when contected the management company the next morning they informed us a neighbor turned off the heat and it would take up to 48 hours to re heat. so we were out 3 days pool heat which we did not get reimbersed for. then when we got the securty deposit back due to the bank not having their address on it and we being in canada my bank refused the check not knowing where it was from. this is end of september and i am still tring to get my securty deposit back so far with no luck. we even offered to pay for the 50$ wire transfer as the owner said she couldn't afford to pay it. but haven't heard anything from the ownersince september 11 2008 and this is now sept 18 2008 . the house was furnished very lovely and the pool was nicely secluded everything was very comfortable except for the dining table and chairs everytime you sat down it felt like they might break and the internet was very slow dial up. this was our first vacation home rental and we would do it again this time however i know more of what questions to ask. we had a wonderful time in florida.
Owner's Response: I have had my home since 2005 and this is the first negative comment that I have received. We have many guests each year, many of whom have stayed at the house more than once. I would therefore like to respond to comments that are really very unfair and quite untrue in places.
The guests did not advise me of a problem with pool heat. There is a guest information folder in the house that has my contact details and encourages the guest to contact me direct to report any problems whatsoever, so that I may take any appropriate action. If I had been told of the problem I would have investigated and refunded monies for the days they were without heat.
I was at the house a few weeks ago and there are no problems whatsoever with the chairs. I do not understand the comment.
With regard to the deposit, I have been endeavouring to return the monies since April. Her security deposit was returned by cheque within the stated time period. She could not pay the cheque into her bank as it was in US$, so I offered to transfer the monies, only to find out there would be a $50 transfer fee from the bank. I had absorbed the charge for the incoming monies, so felt it fair that she pay the charge for the return of the monies. She was adamant she did not want to do this. I therefore contactd my bank and was advised I needed to set up a phone wire transfer facility. This involved various form filling via post from the UK to the USA and back. This is what has taken so long, only to find out this service still incurs a charge of $50. I therefore emailed the lady and advised her of the situation and again said that I felt it only fair she pay this charge as I had already paid one fee. I have been away on a short break and that is why her latest email had not been replied to. Her latest email actually states (and I quote) "I do realize none of this is your fault the original chq you sent was in the approperate time period."
I sincerely hope that this lady's comments will not deter anyone from staying at my lovely home.
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