John
Review Submitted: June 25, 2008
Date of Stay: June 2008
Stunning villa,fully matched description.Excellent pool,no cushions on any sunbeds/chairs.!!Small detail but plastic is HARD.There are a lot of steps (10 to the front door,20 to the kitchen,15 to the pool,10 to the boule area) as the property is on several levels.Although this was mentioned is did get a bit wearing .
Helpful information about the local area was sparse,or at least far less than we are used too.Several excellent local restaurants were not mentioned at all,no list of local shops,supermarkets,bakers etc.Local agents were not easy to contact .Promised to call in on our first full day and did not.We always like to clean regularly the properties that we visit but had to ask for access to a hoover and there was no mop/bucket (difficult to clean up spills without them or keep dust down on tiled floors) However,none of the above spoilt a wonderful holiday.But small details can take the edge off the lasting impression.
Recommended for:
Sightseeing,
Families with Young Children
Owner's Response: Really pleased that you had a wonderful holiday and that you found the villa 'stunning', the pool 'excellent' and have given us a 5/5 rating.
The pointers you raise were very helpful and we have promptly acted on each one in turn ............
* whilst most guests find the towels that we provide for use by the pool more than adequate we now provide cushions for the pool furniture
* our managers provide for all guests a full welcome service (meet and greet) wherein if needed we can provide additional services such as a food hamper, access to trips etc as well as any other equipment that might be needed by our guests to make their stay as comfortable as possible. (in one case a 'honeymoon package' and a moonlit boat trip around the Bay of Palamos!!). Arrangements to welcome 'late arrival' guests who are delayed in their journey are common place
* information on local amenities, restaurants and facilities have been updated within the last few days
* our local agents are on call 24/7 and they have re-iterated that no problem is too big or too small for them to provide support and / or face to face help
* a hoover is always available if needed and mop / bucket are located in the kitchen
many thanks in helping us make our Villa an even better place to stay
yours
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Helpful votes: 5/5