Disappointed
Review Submitted: December 16, 2008
Date of Stay: August 2008
My family and I have one holiday a year and were very disappointed with this villa and its owners. We stayed at Casa Rosa for 2 weeks in August 08. On arrival we were informed by the caretaker that there was no hot water. It soon became apparent that the owners had been aware of this problem before we left the UK but failed to inform us. Since a plumber was due to inspect we made the best of things. Unfortunately we had little or no hot water throughout the holiday. Added to this major upset were the following -
Dirty pool, main entrance door lock broke, dirty oven and fridge, mid week clean only partially completed.
The owners organised a pool clean and repair of the lock and returned our cleaning deposit. However, given the rental rates for this villa we had expected more, especially as the villa was described as new. It is not, it is at least 3 years old and appears older still.
Owner's Response: This family had a problem with the pressure of the hot water and unfortunately did not want any plumbing work carried out whilst in residence. The boilder was new and not faulty in any way. Unfortunately there was a leak to the hot water pipe causing a reduction in pressure. With two families we do recommend that you stagger the showering times allowing sufficient time for the hot water to replenish.
The popular ´holiday skin´ fake tans have caused problems, they cause an orangey scum on the pool side which can take two days to filter through the sand filter. It is essential that everybody showers before entering the pool to keep the pool and water quality to a high standard. We have a regular pool man cleaning the pool throughout the year and during the summer months the cleaning is increased. I know there is a balance between keeping skin protected because of exposure to sun, but the sun creams do quickly cause films to be present in the water.
The main entrance door lock was broken during this client´s visit, this was an unfortunate incident. We have a contract with our local locksmiths who offer a 24 - 48 hour service and I am pleased to say it was repaired within two days. There was no secuity issue as the family were able to lock the external security shutter to the door in question and of course the lockable main entrance gates.
We have a contract with a house-keeper who cleans the villa on change-over, and we have not received any complaints previously with this service.
I am pleased to say that we offered this family a free holiday and some complimentary restaurant vouchers.
If a family experiences any problems whatsoever they are encouraged to contact the house-keeper who lives only two minutes away and if they cannot resolve things with her they can call me direct.
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