CERTAINLY NOT 'LUXURY' AS DESCRIBED
Review Submitted: September 25, 2008
Date of Stay: September 2008
My husband and I stayed here with our daughter from 5th Sept for a week.
Although we love Gibraltar having visited many times in the past, we were not very impressed with the apartment for the following reasons:
1) The air conditioning does not work.Temperatures were pretty high during our stay and when returning to the apartment after being out for a while the heat hit you as you walked through the door.The first thing we had to do was open all the windows to try and get some air blowing through.The fans are of no use at all, they just blow the hot air around! The temperature was especially unacceptable at night as having the windows open led to us all getting bitten to death by mosquitos, even though we sprayed repellent and had the 'plug in machine' on.We had to take our daughter to the local hospital as she received over 100 bites and this really contributed to us not enjoying the holiday as much as we had expected.
2) The first 3 nights we were kept awake by a door constantly 'squeaking' and 'banging', this seemed to be coming from directly underneath us.We spoke to the security guard in the other block who was extremely helpful and he advised us that there were offices on the floor below us which operated 24 hours a day.After further investigation we discovered that the noise was coming from a door leading onto the balcony just below our bedroom window.This balcony was constantly being used by the office workers having their 'cigarette breaks' and believe me there must be a lot of employees doing the night shifts as they were coming and going all night.Luckily the security guard got in contact with the company for us and they fixed the door to stop it squeaking and they were going to put up a sign asking employess not to let the door slam shut.The noise certainly improved, although we could still hear them talking and laughing, not helped by the fact we had to sleep with the window open as explained above.I do believe that potential renters of this accommodation should be made aware of the 24hour offices underneath.
We were quite amused by the fact that on the fact sheet supplied,the owner asks you to 'refrain from making loud noise after midnight' so not to upset your neighbours.
3) We were led to believe from the desription that the apartment was 'Waterfront'.It is actually a good 10-15 minute walk to the Marinas.Realistic outlook from the windows should be described as showing the side of the rock, various shabby flats and ofiices, cont:
Owner's Response: I am really sorry that you didn't contact me so that I could sort out your problems for you - there is a law in Gibraltar that restricts noise nuisance after 11.30 at night which is strictly adhered to - and the air-conditioning is now fully operational. I am also sorry you didn't like the view of the Rock and the Straits from your window. I know you can't please everyone and your comments are totally at odds with other guests but I am deeply disappointed that you didn't enjoy your holiday. Kind regards, Jackie Hobbs
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