Awesome views
Review Submitted: October 7, 2008
Date of Stay: September 2008
We were planning on exploring the island, but the views from the villa were just spectacular it was hard to tear ourselves away.
Our daughter was thrilled to discover she could watch her usual cbeebies on telly, which was a pleasant surprise.
The villa is clean and well appointed, we'd definately recommend it to others.
Big thankyou to Vanda, who settled us in well and even fitted our car seat correctly for us.
Atlantic car hire..... We wouldn't use them again, the car was scratched and dented, it had mismatched tyres, the breaks were not great, and the child seat had been put in the car, without instructions to fit it correctly.
Owner's Response: Many thanks, Spencer and Rachel. It sounds as though you had a wonderful holiday at Casa do Mar with Laura (age 12 months). For future enquirers, we normally do not accept children under 10 yrs because of the unprotected pool and the open tread of the staircase but on this occasion we were happy for you to bring Laura, having had written confirmation that you accepted full responsibility for her while at the villa.
HOWEVER I am very concerned to hear of your dissatisfaction with Atlantic Rent-a-Car. For four years they have provided an excellent service to my guests and I have never received such bad feedback. I've had a chat with the Manager and here are my comments, for you and for future guests:
1. If you have any complaint you are advised to raise your issues with Atlantic Rent-a-Car at an early stage - their representatives speak good English. They will, for certain, help with any query and replace any car that is not in good working order - no matter how far away you are. No problem.
2. You mention that the car appeared scratched. I'm afraid that this is typical of many cars on this island (our own included!) and the condition of the cars rented out by Atlantic R-a-C is above average. Residents and visitors alike recognise that this island presents more likelihood of encountering grazes than many other areas of Europe - but don't let this put you off driving here! This is because, apart from the "via rapida" (the main dual carriage route which almost follows the coast right round the island now), roads here are narrow, often with sharp bends, very steep and often bordered tightly with buildings, walls or with vegitation and it is sometimes questionable as to who has the right of way! Having said this, we find local residents show more courtesy than in most other countries and accidents are not common.
3. The condition of the tyres and breaks on your car comply with legal requirements. I've checked this thoroughly with the company.
4. The child seat was put in place by Atlantic R-a-C and should have faced forward, with instructions in the plastic bag (not attached to the seat). A phonecall would have rectified any problems. When you asked Vanda to help she found it facing backwards. Please note, throughout Europe most car hire companies will not accept responsibility for installing child seats; they leave clients to fit the seat themselves.
Sorry, I've run out of space and hope these comments reassure you and any future guests. Judith
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