Accommodation good, not impressed with location
Review Submitted: September 13, 2008
Date of Stay: August 2008
Nothing wrong with this property it fust wasn't to our taste.
Was clean & a good base for a holiday lovely gardens but didn't like the following:
Not very rural, on edge of a housing estate of quite a large town. Crewkerne was a bit dreary,
Advertised with internet access, despite being given passwords couldn't get it to work.
Advertised with full Sky package, however as we weren't given PIN number weren't able to access all films.
Owner's Response: We are always grateful for feedback, but given the wonderful, positive feedback and lovely cards and chocolates left by our other guests (thank you!) we were quite shocked and most disappointed with this rating.
Whilst the poor weather will always affect peoples holiday experience we were a bit suprised at some of the comments.
Crewkerne is a rural market town not a large town. We have ticked both the rural and town boxes on our details to give honest and appropriate guidance. Comprehensive google maps and distances of other local towns, attractions and pubs were left, and just a short stroll up the road leads you to miles of fields, steams and footpaths. Sadly, it doesn't sound like the weather allowed much exploration for some this summer. A great pity.
All gusets are given the PIN to the Sky Box office facility and over this summer £28 was left in our honesty box for films viewed on this service. We always leave our mobile numbers for you to contact us as quite often a quick conversation can solve many minor issues (like not knowing the PIN) and, we genuinely enjoy having a chat with our guests! We were sorry the wireless system let a couple of our holiday makers down - unfortunate that it decided to play up when it was working perfectly when we left it! It is also a shame the engineer we contacted couldn't solve the problem for you at that point either.
Perhaps the first statement of the feedback sums up the situation - 'Nothing wrong with the propety - just wasn't to our taste'.
As mentioned, we are very grateful to have had so many written feedbacks with glowing reports left for (and sent to) us.
Part of an e-mail from one family who stayed this summer:
" Just one of those things with the internet connection it happens to us all at some time.... We all had a great time and it was a pleasure to spend a week with our Grandchildren a very rare treat,you are lucky to have such a beautiful home".
And another:
"house and garden great, the kids loved your toys and were very careful with them"
We look forward to welcoming guests new and old to our lovely family home. Please do contact us - we are happy to answer any questions. Happy Hols!
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Helpful votes: 3/5