Our Stay July 2009
Review Submitted: October 15, 2009
Date of Stay: July 2009
We stayed here for 1 week during July 2009. Lovely house.
However when we returned to the UK we were very surpised to not receive the whole of the deposit back. We only received 12% of the deposit back. Considering we paid peak prices, this was a significant amount of money. Apparently this was due to fact we left the place 'filthy' and these were "additional" cleaning charges. I have rented many houses in the past and have never been charged anything extra.
I asked for details on how and in what way it was left filthy, so we could understand more. However 2 months have passed and despite many emails to ask for a detailed explanation i have received nothing - hence my review now.
I think that if signigicant charges are made and taken from the deposit without question or agreement, it is only professional and curteous to give a decent, detailed breakdown of the charges.
Sadly, it has been quite an acrimonious dispute which to this day remained unsettled.
Owner's Response: We were shocked and dismayed, at the end of of the week, by the appalling state of the property, and by the general lack of respect shown by some members of this family towards the three rented properties in general, and to us, the owners in particular.
Over a hundred emails were sent (and replied to) BEFORE their arrival regarding the area, weather conditions and properties themselves; all of which received comprehensive and courteous replies (despite the fact that most of this information is available on the site itself).
During their stay we were innundated with text messages and telephone calls at all hours of the day (and once at 11 o'clock at night), sometimes just for something as trivial as directions to places to visit in the area. Again these were dealt with promptly (despite our incurring the cost of calls to english mobiles here in France) as we wished to be as helpful as possible.
A full and comprehensive list of breakages, damages and dirt WAS sent to the head of this party. The security deposit was to cover all three properties and that portion which we were obliged to retain was allocated entirely to additional cleaning of the houses themselves, professional cleaning/ dry cleaning of soft furnishings and in some instances the actual replacement of certain items which were either broken entirely or damaged beyond repair.
We have since learned of another rental property in the UK, which was left in a similarly disgusting state by the same family where, on that particular occasion, the cleaners had 'threatened to walk out' as a result.
In light of the fact that most of our reviewers have given us 5/5, we hope that this review will be taken in context.We have been blessed in the fact that 99% of our visitors have been charming and considerate people. Sadly there will always be the 'odd' individuals who seem to have no respect for other people or their property.
Did you find this review helpful?
Yes
No